Refund Policy

Last updated: 27th May 2024

At Jangocode.com, we strive to ensure your satisfaction with our digital products. However, due to the nature of digital products, we have established the following refund policy to address situations where a refund may be warranted.

1. No Refunds on Downloaded Files

Once you have downloaded a digital product from Jangocode.com, we are unable to offer a refund. Digital products are non-tangible, irrevocable goods that cannot be returned. Therefore, all sales of downloaded products are final.

2. 7-Day Refund Policy for Un-downloaded Products

If you have purchased a digital product but have not yet downloaded it, you are eligible for a refund within 7 days of your purchase. To request a refund, please contact our support team within this 7-day window.

Refund Process
To initiate a refund request for an un-downloaded product, please follow these steps:

1. Contact Support: Email our support team at [email protected] with the required details, including:

– Order ID
– Name
– Payment Method
– Registered Email
– Purchase Date
– Refund Reason

2. Review: Our support team will review your request to ensure the product has not been downloaded and meets the eligibility criteria.
3. Approval: If your refund request is approved, we will process the refund to your original payment method. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.
4. Exceptions

In certain circumstances, we may consider exceptions to this policy. For example, if a digital product is found to be defective or not as described, we will work with you to resolve the issue, which may include providing a refund or replacement. In such cases, please contact our support team with detailed information about the issue.

4. Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us:

Email: [email protected]
Address: 810 Seventh Avenue, NY, 10019
Phone: +1 (805) 514-3878