Welcome to the Jangocode FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions to help you find the information you need quickly. If you don’t see your question answered below, feel free to reach out to our support team at [email protected].
1. General Questions
Q: What is Jangocode?
A: Jangocode is a digital marketplace offering a wide variety of premium digital products, templates, and resources for creative professionals, businesses, and individuals. We provide both individual item purchases and subscription plans for unlimited downloads.
Q: How can I create an account?
A: To create an account, click the “Sign Up” button on our website and enter your email, create a password, and follow the prompts. You can then log in and explore our offerings.
Q: How do I reset my password?
A: To reset your password, go to the login page and click “Forgot Password.” You’ll receive an email with instructions on how to set a new password.
2. Purchasing and Downloading Products
Q: How do I purchase an item on Jangocode?
A: Simply browse our collection, add your chosen item(s) to the cart, and proceed to checkout. Once your purchase is complete, you can download your item from the My Downloads section of your account.
Q: Where can I find my purchased items?
A: All your purchased items are available in the My Downloads section of your account. You can download them from there at any time within your subscription period or purchase access.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal. All transactions are secure and encrypted to ensure your information is protected.
3. Subscription Plans
Q: What subscription plans are available?
A: We offer Weekly, Monthly, Yearly, and Lifetime subscription plans, each providing access to our premium products with varying access durations. Check our Pricing Page for more details.
Q: Can I cancel my subscription?
A: Yes, you can cancel your subscription at any time by going to My Account > Subscriptions. Be sure to cancel within the cancellation timeframes to avoid automatic renewal (e.g., 2 days before for weekly, 7 days before for monthly, and 15 days before for yearly plans).
Q: Will I get a refund if I cancel my subscription?
A: Refunds are available within 7 days of subscription purchase if no downloads have been made. For more information, please refer to our Refund Policy.
4. Refunds and Returns
Q: Can I get a refund for my purchase?
A: Refunds are available within 7 days if the item hasn’t been downloaded. Once an item is downloaded, the purchase is considered final. For subscription plans, refunds are also possible within 7 days if no items have been downloaded.
Q: How do I request a refund?
A: To request a refund, go to My Account > Refunds, click the + icon on the top right, select the item, explain your reason for the refund, and submit. Our support team will review and respond to your request.
5. Licensing and Usage
Q: What licenses are available for Jangocode products?
A: Our products come with specific licensing terms that dictate how they can be used in personal or commercial projects. Details are available on each product page and in our Licenses Policy.
Q: Can I use purchased items for commercial projects?
A: Yes, most of our products can be used in commercial projects, but the specific terms depend on the product’s license. Always review the license details on the product page.
6. Account and Security
Q: How do I update my account information?
A: You can update your account information, including your email and password, by going to My Account > Account Settings.
Q: How do I report suspicious activity or spam?
A: If you receive any unauthorized or suspicious communication claiming to be from Jangocode, please report it to us at [email protected] with details and any supporting evidence.
7. Support and Assistance
Q: How can I contact customer support?
A: You can reach our support team by emailing [email protected]. We aim to respond within 24-48 hours.
Q: Where can I find updates on my support ticket?
A: Once you submit a support request, you will receive a confirmation email. Our team will update you on the status as soon as possible.
Didn’t find the answer you were looking for?
If you have additional questions or need further assistance, please don’t hesitate to reach out to us. Our support team is here to help you make the most of your experience on Jangocode!